Get in touch with our team
Need help? Our support team is ready to assist with account questions, verification, deposits, withdrawals, technical issues, or general feedback. Reach us via live chat, email, or phone and we’ll provide clear, practical guidance. Support aims for quick replies and is available in English and French where indicated. Our team can help with site navigation, bonus activation, and responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (accounts & billing, response within 24-48 hours) |
| Affiliate enquiries | [email protected] (partner sign-ups & commissions) |
| Phone | +1 416 582 3917 (voice support, call or SMS) |
| Working hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (email/phone) |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues, or any case requiring explanations or documents. Please include a clear subject line and attach any relevant files, and make sure your contact details are up to date to avoid delays. For account queries, use [email protected] so we can respond promptly.
Submit your enquiry
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests are usually handled the same day, while more complex issues, such as account verification or payment investigations, may take longer depending on their nature and any required documentation. We appreciate your patience and will keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Please send any comments to [email protected] or use the on-site feedback form. Every submission is reviewed carefully by our team and helps shape updates to features, promotions, and usability. Your input directly improves the service and overall user experience for players across Canada.